When customers have little or no formal financial history, banks must use alternative data and creative data-collection strategies.
Approach |
Evidence and Rationale |
Use alternative financial data (rent, utilities, telco, bank transactions) |
The Kansas City Fed explains that fintechs and credit bureaus are collecting alternative data—such as bank account balances, rent, utility and subscription payments, or income from gig-economy platforms—to supplement traditional credit reports19. These data are often more readily available for thin-file customers and can improve credit access.
Reference: 19
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Leverage non-financial and digital-footprint data |
Alternative data also include non-financial information, such as educational and employment history, public records, and a customer's digital footprint20. An NBER study on digital footprints finds that simple website metadata (device type, operating system, email provider, time of access, etc.) have discriminatory power equal to or greater than bureau scores; digital footprints provide similar predictive power for previously unscorable customers21.
References: 20, 21
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Pilot to collect transaction data and build behavioural scorecards |
As noted earlier, launching a controlled pilot allows a lender to generate repayment data. CGAP recommends designing short-term, low-amount loans and collecting demographic and behavioural information during the pilot; an expert scorecard can be used to select customers, and the resulting data can feed a statistical model7.
Reference: 7
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Mapping to external ratings and industry ratios |
For corporate borrowers without centralized financial statements, banks can use industry averages or regional statistics. Basel guidelines permit mapping internal grades to external ratings or industry default rates1. Merton-style models can estimate PDs using market-based asset values even if financial statements are limited, provided the firm has traded equity3.
References: 1, 3
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Use vendor-provided alternative-data scores |
Credit bureaus and fintechs offer scores that incorporate alternative data (e.g., FICO's UltraFICO, Experian Boost). The Kansas City Fed notes that some products allow consumers to contribute alternative data, such as bank account cash flows or rent payments, to enhance their credit scores22. Banks can incorporate these scores into underwriting.
Reference: 22
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Data privacy and bias considerations |
The World Bank cautions that while alternative data can increase predictive accuracy by 5–20%, they raise concerns about privacy and discrimination23. Lenders should ensure compliance with data-protection regulations and avoid using sensitive variables.
Reference: 23
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